Our mission
Connecting lives & strengthening communities through world-class broadband.
Our core values
Outstanding customer care
Friendly, dependable support from real people who are ready to help.
Tradition with innovation
Blending heritage and values with forward-thinking approaches to drive progress.
Fairness and integrity
Upholding ethics and transparency, fostering trust and equity in all endeavors.
Team and community
Cultivating community engagement, enriching lives beyond business.
A century of connection
1923
The birth of a telephone legacy
D.L. and Estelle Fail purchased their hometown telephone company: one manual switchboard, a handful of poles, and 120 loyal customers — run from a spare bedroom.
1929
Charlie joins the family business
The Fails' oldest son Charlie grew up repairing equipment and climbing poles, learning the industry from the ground up.
1950
From soldier to family man
After serving in the Korean War, Charlie returned to the business and in 1958 married Dorothea "Dot" Cooper.
1973
Expanding horizons
The business had grown into a holding company for independent telephone companies in four states.
1992
Fail Telecommunications founded
Charlie and Dot, with children Donna and Cy, founded Fail Telecommunications Corporation.
1997
A pioneer recognized
Estelle Fail was featured in Mississippi Magazine for pioneering telecommunications in Mississippi.
2023
A century of connectivity
100 years and 4 generations. Great-granddaughters Christa and Ali continue the legacy with fiber broadband.
2024
Arriva: honoring heritage, embracing the future
New name, same trusted service. Arriva means "arrived" — a new generation and a new enhanced connection.
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